Monica Eaton-Cardone, CIO and Co-Founder of Global Risk Technologies™ speaks to Retail Fraud on the release of The Chargeback Playbook.
The new eBook by Global Risk Technologies™, The Chargeback Playbook, has been released. This new, easy-to-follow guide aims to educate merchants on how to reduce revenue loss through chargebacks.
With the eCommerce market growing at close to 20% a year in Europe, it is inevitable that all merchants with transactional eCommerce websites will be confronted with chargebacks. Eaton-Cardone stresses how important it is for merchants to implement a risk mitigation plan to protect their profits from the prevalent threats online transactions bring.
Chargebacks are currently one of the hidden issues of the eCommerce world. Merchants are yet to comprehend how big the problem is until they have a chargeback filed against them. However, many chargebacks can be prevented. This playbook addresses the key pitfalls that cause chargebacks and advises merchants on the steps they can take to reduce the effects of chargebacks on their business.
Below is an excerpt from the article. To read the article in full click here.
“All merchants will at some point deal with chargebacks. As well as losing the money when a disputed card payment is charged back to them by their bank, they lose the cost of the goods or service they provided.
Monica Eaton-Cardone, CIO and co-founder of Global Risk Technologies™ said: “Friendly fraud chargebacks are the hidden problem of the retail world. We have released this playbook to provide an easy-to-follow guide for merchants that will help to reduce their chargeback losses. The worry for many of them is that they often do not know about the problem until they get hit with a chargeback. By working out a plan of action in advance, merchants can reduce the risk of chargebacks happening in the first place. But when they do occur, decisive steps are key.”
The six most common merchant pitfalls identified by Global Risk Technologies™ are…”
