Executive Summary

Executive Summary for MasterCard

Global Risk Technologies™ is an international subsidiary company of Global e-Trading. Global e-Trading also incorporates chargebacks911.com into its payments industry portfolio. Chargebacks911.com is highly respected in the US for engaging with acquirers and merchants with innovative ideas in both business process and technology to deliver a complete and integrated solution to manage the on-line merchant chargeback process.

Chargebacks911.com has a management team with over 150 man year experience in the Payments Industry with a specific focus on chargeback processing and merchant remediation services. Presently chargebacks911.com have offices in Clearwater, Florida, Dublin, Ireland and Mumba, India and serve over 150 clients across the USA and Europe. 350 personnel currently support those clients. We officially opened our European Headquarters this month in Dublin, Ireland under the Global Risk Technologies™ corporate branding. Dublin was chosen for the highly skilled workforce availability in payment processing, availability of a diverse range and availability of multi lingual skillsets.

Like chargebacks911.com, it is envisaged that Global risk Technologies will also provide 24 x7 x365 operational support to our acquirer clients and its merchants via a multi-lingual call center. We plan to offer similar language capabilities such as English, French, German, Polish, Spanish, Portuguese and Dutch. Global Risk Technologies™ can easily implement a recruitment drive for personnel conversant in any additional languages required by any of our clients.

The Chargeback Management Processing Solution (CMPS) from Global Risk Technologies™ will offer acquirers or merchants a comprehensive solution for managing the full chargeback process. Global Risk Technologies™ will utilize this technology platform and services under a white label agreement to offer similar services to acquirers and on-line merchants in EMEA to those offered in the USA.

We are able to assist merchants through the use of our proprietary technology coupled with over 150 man year’s executive experience of seasoned payments industry executives. Constantly striving to strengthen our management team we have recruited Colum Rafferty as our international Business Development Director to spearhead our entry into the EMEA Region. Colum brings over 35 years of payments industry experience with Blue Chip industry players such as TSYS, e-Funds, SEMA Group, Card Tech and most recently for 6 years with Sysnet Global Solutions who are well known to MasterCard. Our international team will expand over the next few months in our newly established European HQ based in Dublin, Ireland. We believe our services provide a necessary function that gives on- line merchants the freedom to do what they do best – obtain new customers and handle the ones they have. This allows merchants to really focus on their core competency and optimize their in-house skill set.

Overview of our Chargeback Management Processing Solution “CMPS”

Chargeback issues are the Achilles Heel to many online merchants. Most merchants are not set up to proactively handle the issue of chargebacks; they become very frustrated with the loss of revenues and time associated with handling this very time-consuming and expensive issue. Our process relieves merchants of the activity of handling this matter in its entirety.

We provide response and resolution services for chargebacks and cardholder disputes. Our resolution service is provided as an interface for cardholder institutions to use. It communicates directly with the merchant by instantly obtaining a refund for a transaction that was at risk of becoming a chargeback dispute (the customer calling their bank to contest a charge from the merchant).

Global Risk Technologies™ are offering a Chargeback Management Processing Solution that:

Incorporates a user friendly web-based self -service portal for merchant and acquirer access, branded as required. It is designed from the ground up to facilitate both simple and complex organizations in reporting, monitoring and managing the entire chargeback process.
Incorporates a bespoke, branded merchant communications program
Provides the expertise and support of an experienced, industry leading chargeback management team from a dedicated Centre with 200 call center staff optimized for all merchants in the program.
Greatly reduces the administrative burden that acquirers face in managing and reporting on a complex environment with a large number of merchant chargebacks:
Assistance in the design and implementation of a customized communications program to educate merchants on how to avoid chargebacks and reduce the likelihood of friendly fraud.
Provides training and education services for merchants to equip them with the knowledge necessary to defend against chargebacks and protect their business against fraud.
Reduced merchant risk
Reduced risk of reputational damage
Provides the opportunity to access a previously untapped revenue stream

Global Risk Technologies™ Managed Services

Global Risk Technologies™ believe that the scope, quality, and availability of merchant support are critical success factors for a successful outsourced chargeback management solution. As a result we have developed a comprehensive set of support services designed to encourage merchants to engage in the program and support them in a number of ways which we have collectively called Global risk Technologies Managed Services (CMS). CMS covers the entire spectrum of support services for an acquirer to successfully manage their merchant chargeback issues through the process of monitoring, managing and maintaining merchant confidence with the global risk Technologies CMPS.

Global risk Technologies Managed Services will enable merchants to better understand the chargeback process and guide them through the chargeback process. Through a combination of on-line resources, telephone support and on-demand consulting from Global Risk Technologies™ , we will provide our acquirer merchants with a comprehensive program to ensure they receive the support they need to manage and reduce chargebacks.

Merchant Training

A Chargeback processing executive training course can be aimed at management and business owners who although not directly responsible for the implementation of particular controls may have overall responsibility for compliance, governance or risk.

This course will typically have the following objectives:

To provide a high level understanding of the Scheme requirements for defending chargebacks.
To provide a high level understanding of the chargeback process as they relate to the client in business and operational terms
To provide awareness of the financial and business risks associated with not controlling chargeback issues.

All course instructors are highly experienced and have extensive experience assisting merchants with the requirements chargeback processing.

Merchant Seminars

Global Risk Technologies™ can provide ad-hoc or periodic merchant education seminars thus providing another mechanism for delivering chargeback related information, awareness and education. These can be general or specific depending on the perceived merchant needs. Global Risk Technologies™ can provide seminar type workshops for industry sectors with respect to the specific issues they face regarding chargebacks (for example universities, travel and tourism, retail, etc.)

Webinars

Global Risk Technologies™ can provide customized, directed and/or periodic chargeback management webinars for an acquirers merchants. The content of these webinars can be built based on feedback from support channels and analysis of chargeback data to focus on issues that the merchant community actually faces.