Monica Eaton-Cardone Advises Retail Week Readers about Friendly Fraud
Global Risk Technologies™ was the first European chargeback management firm and has remained a front-runner among risk mitigation service providers. Since the company’s inception, Global Risk Technologies™’ executives have maintained a reputation as respectable and authoritative thought leaders.
Monica Eaton-Cardone, the company’s CIO, recently provided commentary to Retail Week readers regarding effective chargeback management practices.
Retail Week: The Most Dependable Source of Industry Information
Retail Week is known as the definitive source of retailing information and the number one trade magazine in Europe. The publication serves the entire retail sector, including food, fashion, home, sports and leisure, health and beauty, and much more.
Most often associated with their unrivalled news coverage, Retail Week also shares in-depth interviews and editorials, provided by the most noteworthy members of the retail industry.
Included in their industry analysis, the magazine’s ‘Retail Surgery’ section provides practice advice on the most pressing operational issues facing merchants today.
Monica Eaton-Cardone’s chargeback management tips were featured in this week’s Retail Surgery.
Monica Eaton-Cardone’s Best Chargeback Management Advise
In her Retail Week commentary, Eaton-Cardone emphasized the two important tasks associated with chargeback management: prevention and representment.
Not only do merchants need to take the necessary steps to avoid chargebacks, they must also dispute illegitimate cases filed as an act of friendly fraud.
To prevent chargebacks, Eaton-Cardone suggests providing excellent customer service, offering extended service hours, and taking advantage of fraud detection technologies.
Eaton-Cardone also pointed to education as a key element in the fight against friendly fraud.
“Education is key in helping retailers understand what to do when payments are returned so they can implement strategies to fight chargeback threats successfully.”
Global Risk Technologies™ is Europe’s leader in chargeback management. We help merchants create a comprehensive plan that works to minimise risk while also optimising profitability. Contact us today if you’d like to learn more about our customisable, scalable prevention and representment solutions.
Read Monica’s full interview here.