Technology We Hate: CIOs Name the Tech That Needs to Adapt or Die

2015 has been a year filled with many memorable events across the tech industry. For example, the introduction of Apple Pay, the adoption of EMV in the US, and the TalkTalk hack in the UK were all notable tech milestones.

Some of these tech milestones will be remembered for the good, others for the worse. As the year comes to an end, The Wall Street Journal gets CIOS to weigh in on the technology they feel needs to adapt or die as the new year approaches.

The CIOs featured in this article touch upon the frustrations associated with passwords, hotel key cards and bulky ERP systems.

The fact that we still use passwords is ridiculous,” GE Power’s Mr. Johnson said. “We gotta figure that out.”

“It’s incredibly frustrating when my [hotel] keycard becomes demagnetized,” said Stuart Sackman, corporate vice president of global product and technology at Automatic Data Processing Inc. “There should be a biometric solution for frequent travelers and/or an app.”

“Bulky ERP systems. If they don’t start to adapt, they’re going to be overrun by these third parties that can develop and deliver in a cloud environment that has less of that monolithic feel,” Viacom’s Mr. Kline said.”

Monica Eaton-Cardone, was one of the CIOs featured in this article by The Wall Street Journal. As the CIO of Global Risk Technologies™, Eaton-Cardone deals with tech on a daily basis. One of the changes she would like to see is for companies to recognise their clients’ loyalty by streamlining the process of payments and bookings. If you are a frequent customer, businesses should treat you differently; they should make life easier for you by saving your information and automating the process.

“If I’m so loyal, shouldn’t the loyalty program know me by now? I don’t understand why, despite providing all of the additional intelligence now required to uniquely identify yourself, you still must enter your frequent flyer number every single time in order to get credit for a flight,” says Monica Eaton-Cardone, CIO of Global Risk Technologies™, a tech firm that works with the payments industry. “Can’t this be automated?”

Read the article in full here